Delivery Information

Shipping & Delivery Overview 

All orders are processed and shipped by a small team based in the Mail Order warehouse on the Isle of Arran. We aim to dispatch orders as quickly as possible, though delays may occur due to ferry disruptions or weather. 

• UK delivery: Please allow up to 7 working days (7–14 days for limited releases or special offers).  
• Europe & international delivery: Please allow approximately 15 working days (up to 18 days in some countries).  

You’ll find more details in the ‘Delivery Charges & Times’ section below. 

Where Do We Ship? 

We currently ship to the following countries - Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Guernsey, Ireland, Jersey, Luxembourg, Netherlands, Norway, Slovenia, Switzerland, Sweden (Business addresses only) and the United Kingdom.  

Please note that Customs in all non-UK countries will delay alcohol shipments for inspection and will charge taxes and excise duties.   

We regret that cannot deliver to the USA, Australia, Asia, Spain, or Italy. Deliveries are also unavailable to BFPO, PO Box, or Paketshop addresses. 

If you have a query about shipment to a specific country, please reach out to us at mailorder@arranwhisky.com  

If you’d like more information about specific stockists in your country, you can reach out to the relevant market distributor. You’ll find their details here.  

Non-UK Deliveries 

Since the UK is no longer part of the EU, all alcohol shipments to EU and other international destinations are subject to customs inspection upon arrival. 

• All orders shipped outside the UK are charged at 0% UK VAT (instead of 20%). You will be required to pay import VAT, duties, and handling charges before your order is released.  

• These charges are set by your country and are outside our control, varying by location.  

Customs & Import Charges 

• Customs clearance may take 1 to 6 weeks, depending on the country. Tracking updates may be limited during this time. 

• Your parcel will not be released until all charges are paid.  

• In some countries, parcels are held for a maximum of 5 days before being returned if payment is not made. 

Undelivered Parcels 

If a parcel is returned to us for any reason, for example refusal to pay the required Customs charges: 

• We will contact you by email and hold your order for up to 14 days awaiting instructions.  

• If no response is received, the order will be cancelled and refunded minus return shipping costs.  

If you refuse delivery: 

• Return courier charges will apply  

• A refund will be issued minus delivery costs, provided the item is in resaleable condition. If the item is not resaleable, no refund can be issued 

Delivery Process & Tracking 

• You will receive an email when your shipment is booked with our courier (not yet collected).  

• Tracking becomes active once the parcel is scanned in Glasgow.  

• Couriers used: DHL and DPD (subject to change).  

• Tracking works across UK and destination country systems.  

Couriers will: 

• Notify you of delivery date/time via SMS or email (they typically look like: CKxxxxxxxxxGB or ITxxxxxxx.) Please ensure you provide a correct email address and mobile number when ordering and check your spam/junk folder for updates. 

• Allow you to reschedule or update delivery instructions  

• Attempt re-delivery if unsuccessful  

Parcels are not left unattended unless instructed.  

Delivery Conditions 

• Deliveries are made Monday–Friday, 07:00–18:00  

• No weekend or bank holiday deliveries (unless arranged in advance)  

• Orders cannot be combined, and delivery charges apply per transaction  

• Orders are typically limited to 1–6 bottles (larger orders require direct contact)  

For orders over 6 bottles, quotes, or special arrangements, contact: 

• +44 (0)1770 307283 / 307299  

• mailorder@arranwhisky.com 
  (Mon–Fri, 09:00–16:30)  

Delivery Charges & Times 

Please see below information on delivery charges and approximate timings for each market.

VAT Invoicing 

Customers wishing a VAT invoice for their purchase should ‘tick’ the box labelled ‘please send me a VAT invoice’ before moving on to the payment page. 

This box is found immediately below the delivery address, mobile telephone number and delivery instructions section. 

As this option is available to anyone making an online purchase, we will not provide VAT invoices on email/telephone request. 

Additional Notes 

• Sweden and France deliveries are only available to licensed alcohol importers (EORI number required).  

• We may limit the number of bottles per consignment if necessary.  

• Please provide accurate contact details (including international dialling codes) for delivery and customs communication. 

Terms & Conditions

By proceeding with this order, you agree to our Terms & Conditions of sale. You can read our Terms & Conditions here.